Refund policy

We want you to feel confident shopping with us. Please review the policies below, as retail purchases and subscriptions follow different return guidelines.

Retail Purchases (In-Store Only)

We accept returns on eligible retail items under the following conditions:

• Returns must be made within 30 days of purchase
• Items must be unused, unaltered, and in original condition, including original packaging and tags
• Returns are accepted in store only
• Proof of purchase is required
• Refunds will be issued to the original form of payment within 10 business days

Not Eligible for Return

• Items showing signs of use or damage
• Clearance or final sale items
• Gift cards
• Special-order items

Toy Subscription Boxes

Our toy subscription is a curated service designed for in-home use and circulation. For safety, hygiene, and fairness to all families, subscription boxes are non-returnable once handed over in store.

What This Means

• Subscription crates cannot be returned for refunds or exchanges after pickup.
• Returning toys at the end of your billing cycle is part of the membership exchange process and is not considered a retail return.

If Something Isn’t Right

We carefully prepare every crate, and we invite you to briefly review your set at pickup. If you notice an issue after bringing it home, please contact us within 7 days of pickup.

Reach out if:

• A crate is incomplete or a toy is missing
• A toy does not match the crate card
• A toy has a manufacturing defect
• You were given the wrong crate

In these situations, we will gladly make it right with a replacement, repair, or refund as appropriate.

Policy Purpose

These policies help us maintain high standards of safety, cleanliness, sustainability, and fairness while continuing to offer thoughtfully curated toys for our community.

If you have any questions, please contact us at support@woodenlandtoys.com. We’re always happy to help.