Frequently Asked Questions
General
What is Woodenland Toys?
Woodenland Toys is a local toy store and subscription service focused on high-quality wooden toys that support open-ended play. We thoughtfully curate each set, care for every toy between families, and offer a calm, low-clutter way to enjoy premium play materials.
What ages are your toys best suited for?
Our toys are designed for children ages 3 and up. Many toys include small parts and are not suitable for children who may mouth or bite toys.
Where are you located?
We are a local, community-focused store. Please visit our Visit Us page for our address, hours, and accessibility details.
Do you carry plastic or electronic toys?
We primarily focus on wooden toys made from natural materials with child-safe finishes, as they tend to be open-ended, durable, and calming for children.
That said, in a small number of cases, we may include non-wooden toys when they best support a specific learning or developmental purpose and no suitable wooden option is available. Any such pieces are chosen with the same care, quality, and safety standards as the rest of our collection.
Our selection is intentionally curated and limited - every toy is included for a reason.
Subscription
How does the toy subscription work?
Each subscription box includes a set of curated toys (mostly wooden) selected based on your child’s age and interests.
Your first Woodenland crate is picked up in store, giving families a chance to see the space, ask questions, and make sure everything feels just right. After your membership renews each month, you may rotate your full set anytime during open hours - in-store or via quick curbside exchange.
Prefer to keep your set longer? That’s perfectly fine. Your membership continues automatically.
What condition are the toys in?
All toys arrive in excellent, play-ready condition.
Because our toys circulate between families, you may occasionally notice signs of real play - such as gentle wear or a missing loose part that does not affect play or enjoyment. Every crate is carefully curated to ensure it still feels complete, beautiful, and joyful.
What if a toy is missing a piece?
Loose parts are part of open-ended play. In some cases, a toy may be missing a small, non-essential piece. We only rotate toys when they remain:
- fully playable
- developmentally appropriate
- visually and emotionally complete
If a toy no longer meets our standards, it is retired from circulation.
How do you ensure quality over time?
Every toy is:
- carefully inspected between rotations
- cleaned and sanitized using child-safe methods
- evaluated for play value before re-circulation
Toys that no longer meet our standards are removed from rotation.
What makes this a premium experience if toys are shared?
Premium, to us, means:
- thoughtful curation
- heirloom-quality materials
- intentional selection based on child development
- a calm, uncluttered experience for families
Rather than constant consumption, we offer carefully chosen toys that grow with your child, reduce waste, and make play more meaningful.
What if something doesn’t feel right?
We want every crate to feel right the moment you open it.
If you ever feel a toy doesn’t meet expectations, please reach out. We’re always happy to help.
When can I swap?
Each membership includes one full-set rotation per billing cycle.
After your renewal date, you may swap your full set anytime during open hours. You can view your next renewal date in your account portal at any time. You will also receive an email with a link to schedule swaps once you are eligible.
Do I need to schedule swaps or pickups in advance?
Yes. To ensure each set of toys is thoughtfully prepared and ready for you, swaps and pickups are scheduled at least 24 hours in advance through our online scheduling page.
Once you’re eligible to rotate, you’ll receive an email with a link to schedule a day and arrival window. Visits are relaxed and unrushed, and most swaps take just a few minutes.
If you have a special situation or need help scheduling, you’re always welcome to reach out by email or text.
Can I swap just one or two toys?
Yes. Each billing cycle, you may swap:
- 1 toy on the Starter plan
- Up to 2 toys on the Play and Grow plans
Partial swaps are available in-store or curbside during open hours and are intended for small adjustments if something isn’t quite the right fit.
If I skip a swap, does it roll over to the next month?
Each membership includes one full-set rotation per billing cycle. If you choose not to swap during that cycle, the rotation does not roll over.
You’re always welcome to keep your set longer - your membership simply continues into the next billing cycle.
Do you offer shipping and swapping at doorstep?
At this time, Woodenland Toys operates with in-store swaps and pickups so we can offer a thoughtful, high-quality experience while keeping membership pricing reasonable.
Each toy rotation involves both returning the previous crate and receiving a new one. Shipping two ways can become costly very quickly - even locally. In addition, many of our toys are made from solid wood, which means our crates are naturally heavier than typical toy shipments. Higher weight translates to significantly higher shipping costs, and we don’t want to quietly build those costs into everyone’s membership.
In the meanwhile, we’re thoughtfully exploring shipping options. If shipping is introduced in the future, it would be offered as an optional add-on service with a clearly stated fee, so families can choose what works best for them.
Can I keep a toy if my child loves it?
Absolutely. If your child falls in love with a toy, you don’t have to say goodbye.
You may:
- Purchase the toy at a subscriber-only discounted price (subject to availability), or
- Continue enjoying it as part of your subscription. Your subscription payments for that toy count toward ownership. Once the total reaches our discounted purchase price, the toy is yours.
No pressure, no rush - just follow your child’s lead.
Can I pause or cancel my subscription?
Yes. Subscriptions are flexible and may be paused, skipped, resumed, or canceled at any time. Please make changes before your next renewal date.
Is the subscription available nationwide?
Currently, our subscription program serves local families only. This allows us to personally clean, inspect, and care for every toy between rotations.
Supervision & Safety
Our toys are designed for children ages 3 and up and may include small parts. Adult supervision is required at all times.
By participating in our subscription, caregivers acknowledge that children’s play involves inherent risks. Woodenland Toys is not responsible for injuries or accidents resulting from improper use, lack of supervision, or use outside the recommended age range.
How are toys cleaned between families?
Before each rotation, toys are manually cleaned with a fragrance-free, child-safe cleaner to remove everyday messes like dirt, oils, and sticky residue. Once clean and fully dry, toys are gently sanitized using chemical-free UV technology.
This process ensures toys arrive fresh, clean, and ready for play while remaining safe for wooden and mixed-material toys.
What happens if a toy is damaged or a piece goes missing?
At Woodenland, we know that play is messy and life happens. Normal wear and tear - and the occasional missing piece - are part of real play and are covered under your membership.
Found a runaway squirrel? 🐿️
If a missing piece turns up later, simply return it at your next rotation. No stress, no late fees.
In rare cases of significant loss or damage - such as items not returned or unsafe for continued use - we may assess a reasonable replacement or repair fee. We will always reach out first to discuss before any charges are applied.
Retail
Do you sell toys online?
At this time, retail toys are available in-store only. We believe toys are best chosen in person - seen, touched, and explored thoughtfully.
Visiting the Store
Is your store stroller-friendly?
Strollers are welcome. Please note that our store is located on the mezzanine level and is accessible by stairs only. There is no elevator on site.
Still Have Questions?
We’re always happy to help.
Feel free to contact us or stop by the store — we love talking toys, play, and thoughtful parenting.